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Me.asia is a procurement agency helping SMEs to procure products famous website like: Taobao.com, Alibaba.com Tmall.com, Jd.com & 1688.com and from factories or shops in China. Me.asia also offer China-Laos & China-Thailand logistic services. Me.asia is not a direct seller; thus, the return policy depend on the cases

What we cover
With insurance 5%
Without insurance
If a parcel is lost during the transportation, will we compensate product cost 100%? No, but we will compensate 3 times of the logistic cost.
If a parcel is scratched or not function properly due to the transportation, will Me.asia compensate for fixing. No, but we will compensate 3 times of the logistic cost.
If Me.asia procure a wrong product for you, will Me.asia compensate 100%? If the customer willing to buy it, Me.asia will not charge for the logistic cost from China.
If Chinese seller send the wrong product specification, will Me.asia compensate 100%? No, but we will help coordinate with the seller for the issues.
If Chinese seller did not send the purchased products, will Me.asia compensate 100%? *** Yes, Me.asia will refund into customer’s E-Wallet



What we will not cover
Quality of the products
Train or install the product

If there is anything regarding terms of service and insurance, please contact us.